Extended Warranty

Old 01-14-2009, 09:25 PM
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Join Date: Sep 2007
Posts: 20
Default Extended Warranty

Buyer beware,

I have an 06 C50 Suzuki. At the end of the one year warranty my starter button froze and would not depress inward to start the bike. I also noticed that the plastic chrome was beginning to peel in spots. Needless to say I did something I never do and that was to purchase an extended warranty from Suzuki.

This past November 2008 I had my bike in the shop for inspection. The service manager noticed the plastic chrome peeling on the speedometer housing, the steering head, the right side mirror and the broken plastic piece under the headlight. He submitted a claim to Suzuki to replace it under the extended warrantyfor quality and workmanship. He said it would not be a problem.

After about a week Suzuki called and declined to replace the parts. They gave the service manager no reason. I then called Suzuki. They say it is cosmetic. Yes it is but when the chrome paint you put over the plastic is peeling off it was obviously applied wrong.

If I replace the parts retail it will cost me $230.00. If Suzuki replaces the parts it will cost them about $50.00 and of course they have my extra $600.00 to cover them.The service manager and sales manager at my dealer are at a loss as to why Suzuki iswilling to lose two sales over this issue.

Iam upgrading my wife’s bike this spring and mine in the fall of 09. Instead of it being an S50 Suzuki it will be a Yamaha or perhaps a Kawasaki. The same goes for mine.

In this economy if after paying $600.00 for an extended warrantya company is stupid enough to not stand behind their product and warranty for a mere $50.00, they do not deserve to get my money a second or third time etc. My loss will now be your loss Suzuki.

Yamaha here I come.
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